This was something long overdue, but cheers to the fact that it is here now. Google has finally decided that users need an official troubleshooter resident on their Android phones. Choosing a monitoring application for your phone from the Google Play is a real chore. There are a bunch of battery savers and memory space cleaners that are jostling for attention in the app market. Truth be told, a few of these like DU Battery Saver and Clean Master work pretty well. But what we’ve been missing is an original Android optimized troubleshooter that gets help from Google itself.
Device Assist is the Mountain View Giant’s latest addition to Google Play. It is now available for downloading albeit currently only for the special league of Android devices like the nexus range, Google Play Experience phones like Samsung Galaxy S4 and the budget friendly Android One edition smartphones. These are also the devices which are first in line to receive the Lollipop version upgrade.This means Google Device Assist is designed for devices which run the stock Android operating system and for those in which the original, unmodified Android software reigns supreme.
The app is slowly gaining popularity at this juncture when Lollipop is making its entry into the Nexus series and Moto G and is soon expected to grace Android One too.
What Device Assist actually does..
The application essentially functions like an issue scanner which will analyse the status of your phone to tell you if anything needs your attention. The goal is to help you get rid of entities and usage that drain your system of its potential to perform. The homepage opens up a dashboard with Detected Issues that provide supportive help information to assist you in dealing with a problematic area. Most issues can be easily fixed by fine tuning options in the system settings menu – like when an app consuming extra space due to junk files. And Google Device Assist even offers to carry out the steps for you. Other complications may require expert backing and that’s where the ‘Contact Support’ option helps. The app may occasionally recommend rebooting your phone in case it detects sync issues in cache and other settings that may need syncing following several app installs and uninstalls. Expanding beyond just conventional tech support helpline for your device troubles, the app also registers requests to have a representative give you a call. Which is actually great because no one really appreciates the scourge of listening to Music On Hold while waiting in queue to speak to a support provider.
The call comes within minutes or even seconds after a request is placed. The Google Play Support Page opens up showing phone numbers in case you want to make a call yourself. The page also shows frequently received queries you can peruse in case you face a similar issue. Also, the customer care representative is presented with all device status details like the percentage of charge you have left on your phone and whether or not your device is rooted so this eliminates a lot of interrogation during the call, letting them get right to the real deal of helping you solve the problem. However, this dissemination of information is done only at the discretion of the user himself who must choose whether device information can be sent to Google Technical Support for better service.
The other tab on the app lists a set of tips on how to use the other features of Android like Screen Pinning and other security tools, guides on how to use Google Now, Battery Saver and so on. Each tip is referred to as a ‘card’ and you can archive these cards for reading later. Another feature is the activity log which lets you see the settings you have tweaked in the past on recommendation of the app.
Google Device Assist can remove a whole lot of frustration associated with fixing troubles with your phone. I personally feel it’s great for those of us who just switched to the Android platform and handy for everyone who is finding it difficult to find help or just hesitant to ask for advice from outside.
If you’re one among those enjoying the new Android Lollipop operating system and living in the US, you can get the tool from here: Google Device Assist on Google Play Store